Support & Oft gestellte Fragen
Support & Oft gestellte Fragen
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Handel

What E-commerce features does website builder have? 

  1. Different customer experience:

  2. Product Management:

  3. Store Management:

  4. 40+ payment gateways;

  5. E-commerce Templates:

  6. Aditional features:

How to add free shipping to some orders?


  1. Select "Store Cart" and select "Shipping Methods" in right toolbar;

  2. Select "Add item";

  3. Write "Item Name";

  4. Select "Destination Zone" from dropdown list;

  5. Select type "By subtotal" or "By weight";

  6. Select "Add Range"

  7. Write range value and add price

  8. Select to add additional range;

  9. Write range value and set price to 0.


How to track your orders?

  1. Select your store and click "Check orders" in right toolbar;

  2. Select "Filter" dropdown menu to see particular type of order;

  3. See how to change order status.

How to add discount for your products?


  1. Select store and in right toolbar click "Edit products";

  2. In "Discount (%)" field write the percentage of discount;

  3. "Discounted Price" field appears and shows current product price.

  4. If you have variants and want to add different discounts for variants:

    • Select store and in right toolbar click "Edit products";

    • Select variants at the top of window;

    • Add discounts to every different variant.

How to create API key?

  1. Select store and in right toolbar click "Invoices";

  2. Select "API Keys" at top of the window;

  3. Click "+Add item" to create a new API key;

  4. Write "Name" for your key and select "Enable";

  5. Click "Show API documentation" to see base URL.

How to change your order status?

  1. Select your store and click "Check orders" in right toolbar;

  2. Click "Details" to see order details;

  3. Click  next to "Status";

  4. Choose order status from dropdown menu.

How to integrate "Ecwid"? 


  1. Adding Ecwid:

    • Drag & drop "Commerce" from main toolbar;

    • Choose Ecwid composition;

  2. Connecting new store:

    • Select to "Create store" in left toolbar;

    • Write your email address and click "Create";

    • To edit products and other elements select from menu on right toolbar like "Catalog" or "Payment";

    • Close window to save progress;

    • Select "Widget type" and choose type how your store will look.

    • Size:

      Set element size or "Allow to adjust size automatically" in right toolbar.

  3. Connecting existing account:

    • Select to "Connect existing account" in right toolbar;

    • Write "Store ID" and click "Link"

    • To edit products and other elements select from menu on left toolbar like "Catalog" or "Payment";

    • Close windows to save progress;

    • Select "Widget type" and choose type how your store will look in right toolbar.

    • Size:

      Set element size or "Allow to adjust size automatically" in right toolbar.

How to use "Bank Transfer"? 

  1. Adding Bank Transfer with store module:

    • Drag & drop "Commerce" from main toolbar;

    • Choose shopping cart composition;

    • Select "Payment Gateways" in right toolbar;

    • Click Bank Transfer to add to payment gateways.

  2. Customising Bank Transfer with store module:

    • Write information to display when order is placed;

    • Click "Apply"

    • Select "Contact Form"  in right toolbar;

    • Select "E-mail settings" and write "Form will be sent to this E-mail" and "Form will be sent from this E-mail".
      Write email subject, form sent message and maximum size of attachments.

How to integrate "Stripe"? 

  1. Adding Stripe as single-order button:

    • Drag & drop "Commerce" from main toolbar;

    • Choose Stripe composition;

    • Write "API Key" and "Secret Key" in right toolbar.

  2. Customising a single-order button:

    • Item description:

      Write "Item Name" and "Product description" in right toolbar.

    • Price:

      Write product price and currency in right toolbar.

    • Size:

      Set element size or "Allow to adjust size automatically" in right toolbar.

  3. Adding Stripe with store module:


          

        • Customising Stripe:

          • Style:

            Click Stripe  and select "Style" to customise stripe button.

        How to integrate "PayPal"? 

        1. Adding PayPal as single-order button:

          • Drag & drop "Commerce" from main toolbar;

          • Choose PayPal composition;

          • Write "Email address to receive payments" in right toolbar.

        2. Customising a single-order button:

          • Item description:

            Write "Item Name" in right toolbar.

          • Price:

            Write product price and currency in right toolbar.

          • Size:

            Set element size or "Allow to adjust size automatically" in right toolbar.

          • Shipping:

            Write "Shipping" in right toolbar.

        3. Adding PayPal with store module:

          • Drag & drop "Commerce" from main toolbar;

          • Choose shopping cart composition;

          • Select "Payment Gateways" in right toolbar;

          • Click PayPal to add to payment gateways;

          • Write PayPal "Email address to receive payments" to connect payment gateway to your PayPal account;

        4. Customising Paypal with store module:

          • Style:

            Click Paypal  and select "Style" to customise Paypal button.

        5. Adding Paypal test mode:

          • Select Paypal "Test mode" in your payment gateways/right toolbar;

          • Read Paypal how to 

            turn on test mode

            .

        How to integrate "2Checkout"? 

        1. Adding 2Checkout as single-order button:

          • Drag & drop "Commerce" from main toolbar;

          • Choose 2Checkout composition;

          • Write "SID" in right toolbar.

        2. Customising a single-order button:

          • Item description:

            Write Item Name in right toolbar.

          • Price:

            Write product price and currency in right toolbar.

          • Size:

            Set element size or "Allow to adjust size automatically" in right toolbar.

        3. Adding 2Checkout with store module:

          • Drag & drop "Commerce" from main toolbar;

          • Choose shopping cart composition;

          • Select "Payment Gateways" in right toolbar;

          • Click 2Checkout to add to payment gateways;

          • Write 2Checkout "SID" and "Secret word" to connect payment gateway to your 2Checkout account;

        4. Customising 2Checkout with store module:

          • Style:

            Click 2Checkout  and select "Style" to customise 2Checkout button.

        5. Adding test mode:

          • Select 2Checkout Test mode in your payment gateways/right toolbar;

          • Read 2Checkout how to 

            turn on test mode

            .

        How to integrate "Klarna"? 

        1. Adding Klarna as single-order button:

          • Drag & drop "Commerce" from main toolbar;

          • Choose Klarna composition;

          • Write "Username" and "Password" in right toolbar.

        2. Customising a single-order button:

          • Item description:

            Write "Item Name" in right toolbar.

          • Price:

            Write product price and currency in right toolbar.

          • Size:

            Set element size or "Allow to adjust size automatically" in right toolbar.

        3. Adding Klarna with store module:

          • Drag & drop "Commerce" from main toolbar;

          • Choose shopping cart composition;

          • Select "Payment Gateways" in right toolbar;

          • Click Klarna to add to payment gateways;

          • Write Klarna "Username" and "Password" to connect payment gateway to your Klarna account;

        4. Customising Klarna with store module:

          • Style:

            Click Klarna  to customise Klarna button.

        5. Adding Klarna test mode:

          • Select Klarna "Test mode" in your payment gateways/right toolbar;

          • Read more about Klarna test mode and how to 

            turn on test mode

            .

        To add "Terms and Conditions" checkbox

        • Сlick on "StoreCart" in the right in Page structure section;

        • In the right toolbar below image press tick to "Require customer to agree to terms and conditions";

        • A text box appear, write required terms and conditions;

        How to add tax rules?

        1. Click “Store cart” and in the right toolbar press “Tax Rules”;

        2. Fill in the item name and click “Add rate”;

        3. Click "Edit" button (with pencil icon) to change or add new countries:

        4. Select each country in your created “Destination zone” dropdown list and write the tax rate;

        5. Add additional tax rules by pressing “Add item”;

        6. Click “Apply”.

        Note: If several tax rules used for one country (e.g. 1st tax rule for USA is 15%, and 2nd tax rule for USA is 7%) - it will be added together in billing (so in this example customer from USA will have to pay 22% tax).


        Receive mail notifications from your online store/shop

        Site.pro builder Store module supports mail notifications. Mail notifications can be sent both for the merchant and for the customer. There are 2 cases when notifications are sent: when the order is submitted and when the payment for order is received.

        In order to configure mail notifications for yourself (merchant) add email address:

        • Сlick on any product in your online store/shop;

        • In the right toolbar select "Store";

        • Click "pencil" icon in contact form block and switch to "E-mail settings" tab;

        • Type your email address in field "Form will be sent to this E-mail" where you want to receive mail notifications;

        • Switch to the "SMTP" tab to configure SMTP options if it needs.

        Why I do not receive mail notifications even after adding email address in Store configuration?
        Despite you added email address in "Contact Form" block settings there can be cases when mail notifications are not delivered. The usual reason for that is the absence of SPF record of your website domain. Please check  this page for more details about this problem.


        How to add different options for product (example: size, color, material)?

        In order to add an option (example: material) for the item in the store:

        • Сlick on any product in your online store/shop;

        • In the right toolbar select "Store" and press "Edit products" button;

        • Click on the arrow "Item Type", choose "Edit";

        • Click on "+Add option";

        • Specify "Name" (example: material) in the first column and click on the arrow in the second column choosing "Edit"

        • Click on "Add item", specify "Item Name" (example: list of materials);

        • Choose necessary "Type" (example: "Check Box");

        • "+Add Option", enter "Item Name" (example: "Cotton" and. ect.);

        • Apply changes;

        • If you want to make it searchable in the filter field, click on the magnifier.

        In the description a add note that the customer should specify his selected option, when checking out.


        Show the particular products' category on the specific page

        To categorise your products:

        • Select "Store" composition;

        • Select store and click "Edit products" in right toolbar;

        • Select categories for each products;

        • (Optional) Select  icon in Categories (Filter) section to edit categories;

        • Click "Apply".

        To show the particular products' category on the specific page:

        • Open page where you want to show products’ category in website builder;

        • Select "Store" and select "Listing" in right toolbar;

        • In "Category" dropdown list choose what category to show on that page.

        How to modify product type properties?

        • Сlick on any product in your online store/shop;

        • In the right toolbar select "Store" and press "Edit products" button;

        • Go to "Item Type" dropdown list and choose "Edit" option by clicking on it;

        • Go through Lists Option dropdowns and choose "Edit" option by clicking on it;

        • You can Rename/Delete/Change options;

        • Click "Apply" button after all the needed changes.

        How to change prices to brutto or netto?

        • If you need product's price in the store to be displayed in brutto, taxes should be left 0;

        • If you need product's price - in netto, add the taxes.

        How to add a payment gateway to your online store/shop?

        • Go to Page structure on the right side of your website builder;

        • Сlick on the "StoreCart";

        • In right toolbar select "Store cart" and click "More properties" button;

        • Сheck the box for the payment gateway that you want to apply;

        • Fill in the payment information and click "Apply".

        How to use "Cash on Delivery"? 

        1. Adding Cash on Delivery with store module:

          • Drag & drop "Commerce" from main toolbar;

          • Choose shopping cart composition;

          • Select "Payment Gateways" in right toolbar;

          • Click Cash on Delivery to add to payment gateways;

          • Write Cash on Delivery message that you want your clients to see. Include seller details to connect payment gateway to your Cash on Delivery account;

          • Click "Apply" to save the progress.

        2. Customising Cash on Delivery with store module:

          • Send order confirmation:

            Select store cart and in right toolbar select "Contact Form" .
            Select e-mail settings and write "Form will be sent to this E-mail" and Form will be sent from this E-mail".